Fragen & Antworten
Still have questions about your analytics journey with RetentionLab? Here you'll find helpful information about our analytics solutions, reports, and data visualization tools.
What exactly does RetentionLab offer and how does it differ from other analytics platforms?
RetentionLab doesn't just show you metrics, but provides actionable insights that drive business decisions. While other platforms tell you "your conversion rate is 2%", we show you why users drop off at specific funnel stages, how to identify optimization opportunities, and what actions to take to improve retention and ROI.
Our analytics solutions are built by data experts with at least 10 years of industry experience. Every dashboard is designed with actionable insights in mind, with real-time data updates and drill-down capabilities. You get access to 500+ pre-built reports, 50+ dashboard templates, and weekly new content.
What specific content do I get in the different plans?
Starter ($99/Month): 200+ basic reports, 15 dashboard templates for essential analytics (retention, conversions, basic funnels), 5 new reports monthly, email support. Ideal for small businesses.
Professional ($299/Month): All 500+ reports, 50+ dashboard templates for all analytics types (advanced funnels, ROI analysis, cohort analysis), 10 new reports weekly, priority support, custom dashboards, monthly live workshops, Power BI & Tableau integration. Our most popular plan.
Enterprise ($999/Month): Everything in Professional plus unlimited content, daily new reports, 24/7 premium support, dedicated analytics consultant (monthly), access to masterclasses, white-label solutions for large organizations.
I'm a complete beginner – is this program suitable for me?
Yes, absolutely. Our Starter plan begins with the basics: How to read analytics dashboards, how to track key metrics, how to identify what data matters. We explain every step as if you're seeing analytics for the first time.
Many of our clients had never worked with analytics before. After 3 months, they're creating reports that their stakeholders consider professional-grade. The solutions are structured so you can learn at your own pace.
How much time do I need to invest per week?
It depends on your goals. For visible progress, we recommend 2-3 hours per week: 1 hour for dashboard setup and learning, 1-2 hours for analyzing your data and implementing insights.
Our solutions are designed so you can pause and resume at any time. Many clients review dashboards during lunch breaks and analyze data in the evenings. You have lifetime access to all purchased content.
How does the 7-day free trial work?
You can test any plan free for 7 days. No credit card required for the trial period. You get immediate access to all content in your chosen plan. If you cancel within 7 days, nothing will be charged. After the trial period expires, the monthly fee will be automatically charged.
You can cancel anytime – via email to [email protected] or through your account dashboard. Already purchased reports remain available to you, even after cancellation.
Fragen & Antworten
Still have questions about your analytics journey with RetentionLab? Here you'll find helpful information about our analytics solutions, reports, and data visualization tools.
What exactly does RetentionLab offer and how does it differ from other analytics platforms?
RetentionLab doesn't just show you metrics, but provides actionable insights that drive business decisions. While other platforms tell you "your conversion rate is 2%", we show you why users drop off at specific funnel stages, how to identify optimization opportunities, and what actions to take to improve retention and ROI.
Our analytics solutions are built by data experts with at least 10 years of industry experience. Every dashboard is designed with actionable insights in mind, with real-time data updates and drill-down capabilities. You get access to 500+ pre-built reports, 50+ dashboard templates, and weekly new content.
What specific content do I get in the different plans?
Starter ($99/Month): 200+ basic reports, 15 dashboard templates for essential analytics (retention, conversions, basic funnels), 5 new reports monthly, email support. Ideal for small businesses.
Professional ($299/Month): All 500+ reports, 50+ dashboard templates for all analytics types (advanced funnels, ROI analysis, cohort analysis), 10 new reports weekly, priority support, custom dashboards, monthly live workshops, Power BI & Tableau integration. Our most popular plan.
Enterprise ($999/Month): Everything in Professional plus unlimited content, daily new reports, 24/7 premium support, dedicated analytics consultant (monthly), access to masterclasses, white-label solutions for large organizations.
I'm a complete beginner – is this program suitable for me?
Yes, absolutely. Our Starter plan begins with the basics: How to read analytics dashboards, how to track key metrics, how to identify what data matters. We explain every step as if you're seeing analytics for the first time.
Many of our clients had never worked with analytics before. After 3 months, they're creating reports that their stakeholders consider professional-grade. The solutions are structured so you can learn at your own pace.
How much time do I need to invest per week?
It depends on your goals. For visible progress, we recommend 2-3 hours per week: 1 hour for dashboard setup and learning, 1-2 hours for analyzing your data and implementing insights.
Our solutions are designed so you can pause and resume at any time. Many clients review dashboards during lunch breaks and analyze data in the evenings. You have lifetime access to all purchased content.
How does the 7-day free trial work?
You can test any plan free for 7 days. No credit card required for the trial period. You get immediate access to all content in your chosen plan. If you cancel within 7 days, nothing will be charged. After the trial period expires, the monthly fee will be automatically charged.
You can cancel anytime – via email to [email protected] or through your account dashboard. Already purchased reports remain available to you, even after cancellation.
More Frequently Asked Questions
Here you'll find answers to additional questions about our analytics solutions and services.
How does payment work and what payment methods are available?
We offer flexible payment options for maximum convenience:
- Credit Cards: Visa, Mastercard, American Express
- PayPal: Fast and secure with your PayPal account
- ACH Transfer: Direct bank transfer for US customers
- Wire Transfer: For enterprise clients
All payments are processed through Stripe – one of the leading payment processors with PCI-DSS Level 1 certification (highest security standard). Your credit card information is never stored on our servers. Every transaction is protected by SSL/TLS encryption.
Automatic Renewal: For monthly subscriptions, billing occurs automatically on the same day each month. You'll receive an email notification 3 days in advance with all details.
Can I cancel my subscription? What happens to my already purchased content?
Yes, you can cancel anytime – without giving a reason and without notice period. Cancellation is possible in just a few clicks:
- Through your account dashboard under "Manage Subscription"
- Via email to [email protected]
- Through our contact form
Important to know:
- Already purchased reports remain available to you for life, even after cancellation
- Cancellation takes effect at the end of the current billing period
- You can use the rest of the paid month fully
- After cancellation, you only lose access to new content and updates
No hidden costs: There are no cancellation fees or hidden costs. Once you cancel, no further charges will be made.
How secure are my personal data and payment information?
Data security is our top priority. We use state-of-the-art security technologies to protect your data:
- 256-bit SSL encryption: All data transmissions are encrypted
- GDPR compliant: Our servers are located in Germany and comply with all EU data protection regulations
- Regular security audits: External experts regularly review our systems
- No storage of sensitive data: Credit card data is never stored on our servers
What we store: Only data necessary for the service:
- Name and email address (for your account)
- Payment information (encrypted via Stripe, not on our servers)
- Your dashboard preferences and settings
No sharing with third parties: We never share your data with third parties, except when legally required or necessary for payment processing (through our certified partner Stripe).
Detailed information can be found in our Privacy Policy.